Privacy Policy

At Gardener Chiswick, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services. By using our services, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal data about you:

Personal Identification Information: Name, email address, phone number, and postal address.
Service Details: Information about the gardening services you request and any preferences you specify.
Payment Information: Credit/debit card details and billing information for payment processing.
Usage Data: Information about how you interact with our website and services, including your IP address, browser type, and access times.

Personal Data

Your personal data is collected when you voluntarily provide it to us through our website or during service interactions. This includes data necessary to provide and improve our services to you.

Usage Data

Usage data is collected automatically when you access our website. This data helps us understand how our services are used and how we can enhance your experience.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and manage the gardening services you request.
Communication: To respond to your inquiries, send service updates, and communicate important information.
Improvement: To analyze usage patterns and improve our services and website functionality.
Payment Processing: To process your payments securely and efficiently.
Legal Compliance: To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: To fulfill our contractual obligations to provide services you have requested.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For purposes such as improving our services, marketing, and ensuring the security of our systems.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our security measures include encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Sharing Your Personal Data

We may share your personal data with third parties under the following circumstances:

Service Providers: Trusted third-party providers who assist us in delivering our services, such as payment processors and IT service providers.
Legal Requirements: When required by law or to respond to legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described above.

Your Data Protection Rights

You have certain rights regarding your personal data, which include:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Object: You can object to the processing of your personal data for specific purposes.

Access Your Personal Data

You have the right to request a copy of the personal data we hold about you. To do so, please submit a request through our designated channels.

Correct Your Personal Data

If you believe any information we hold about you is inaccurate or incomplete, you can request that we update or correct it.

Erasure of Your Personal Data

Under certain conditions, you can request that we delete your personal data from our records.

Restrict Processing of Your Personal Data

You may request that we temporarily stop processing your personal data, for example, to verify its accuracy.

Object to Processing of Your Personal Data

In certain situations, you can object to the processing of your personal data, such as for direct marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website usage, and provide personalized content. You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

Last Updated: April 27, 2024