Terms and Conditions - Gardener Chiswick

Welcome to Gardener Chiswick. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Services Provided

Gardener Chiswick offers a range of gardening services designed to meet your outdoor needs. Our services include:

Garden Maintenance
Landscape Design
Planting and Mulching
Weed Control
Tree and Shrub Care
Seasonal Clean-Ups

2. Booking and Scheduling

To ensure availability and timely service, please adhere to the following booking guidelines:

2.1. Appointment Scheduling

You can schedule an appointment by contacting us via phone or email. We recommend booking at least two weeks in advance to secure your preferred date and time.

2.2. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.

3. Payment Terms

We strive to provide transparent and fair pricing for all our services. The following outlines our payment terms:

Prices are quoted based on the scope of work and materials required.
Payments are due upon completion of the service unless otherwise agreed upon.
We accept various payment methods, including cash, credit/debit cards, and bank transfers.
Late payments may be subject to a service charge of 2% per month.

4. Service Guarantee

At Gardener Chiswick, we are committed to delivering high-quality services. Our service guarantee includes:

Professional and experienced gardening staff.
Use of quality materials and tools.
Completion of work within the agreed timeframe.
Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 48 hours for a resolution.

5. Client Responsibilities

To ensure smooth service delivery, clients are expected to:

Provide access to the property at the scheduled time.
Communicate any specific requirements or preferences clearly.
Ensure that pets and children are kept away from the work area for safety reasons.

6. Liability

While we take every precaution to prevent accidents, Gardener Chiswick is not liable for:

Damage caused by unforeseen circumstances like extreme weather.
Pre-existing conditions in the garden that were not disclosed prior to service.
Personal injury caused by client negligence.

7. Privacy Policy

Your privacy is important to us. We collect and use personal information solely for the purpose of providing and improving our services. We do not share your information with third parties without your consent, except as required by law.

8. Changes to Terms and Conditions

Gardener Chiswick reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to you via email or through our official communication channels. Continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Chiswick.

10. Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.